Publication Scheme

This publication scheme gives a guide to the information made available by the general practitioners and the staff of the Upwell Health Centre, as required by the Freedom of Information (FOI) Act 2000.

It has been adapted from the model publication scheme for general practitioners, developed by the British Medical Association and the NHS Freedom of Information Project Board 2003, and in partnership with the Cambridgeshire LMC.

The Upwell Health Centre has always believed in openness, and most of the information which we are now required to publish we have done so for many years in our practice booklet.

Part I: Introduction

Your rights to information

The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how decisions are made. The FOI Act obliges general practices to respond to requests about information that it holds. These rights are subject to exemptions that will have to be taken into consideration before deciding what information can be released. In addition to accessing the information identified in the publication scheme, you are entitled to request information about the Upwell Health Centre under the NHS Openness Code 1995.

This document sets out where this information is available from. The publications are all free unless otherwise indicated. Where information is provided at a cost the charges will be available via the managing partner.

Under the Data Protection Act 2018, you are also entitled to access your clinical records or any other personal information held about you. For this you can contact Stephen Reeves, practice manager, in writing.


If you have any comments about the operation of the publication scheme, or how we have dealt with your request for information from the scheme, please contact the managing partner.

Part II: Classes of Information

All information at the Upwell Health Centre is held, retained and destroyed in accordance with NHS guidelines.

Our commitment to publish information excludes any information that can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000. Where individual classes are subject to exemptions, the main reasons are the protection of commercial interests and the protection of confidential personal information under the Data Protection Act 2018. This applies to all classes within the publication scheme.

The information under this scheme is grouped into the following 7 broad categories:

Class 1 information

This class covers details of the practice, organisational structures, key personnel and how we fit into the NHS.

Class 2 information

This class covers the range of services we provide under contract to the NHS.

Please visit our Clinics & Services page for more information.

Class 3 information

This class covers funding details and charging policies.

Information in this class is available from the managing partner on application, though some frequently used charges are displayed in the waiting room.

Class 4 information

This covers regular publications and information for the public.

Our practice booklet and information leaflets relating to the clinical services and health services that we provide for our patients, and our range of regular publications, are freely available at the surgery, in the reception and waiting areas. Alternatively, please the information is available in our Practice Information section of the website.

Publications are free of charge unless otherwise indicated.

Class 5 information

This class covers policies, procedures and contacts for complaints.

This practice follows the NHS complaints procedure and follows a strict protocol when dealing with all complaints. The procedure is available by request from the managing partner, who is the first point of contact if you wish to comment on any aspect of the practices’ service.

Class 6 information

This class covers general policies and procedures in use within the practice. Our policies and procedures include (but are not restricted to) complaints, confidentiality, data protection, prescribing, zero tolerance and health and safety.

Information in this class is available from the managing partner on application.

Class 7 information

Changes in our practice arrangements are always detailed through either our practice booklet, practice newsletter or website. Enquiries about any of the information we publish, or information arrangements generally, should be made to the managing partner.

Transfer of Data Between NHS Organisations – Patient Confidentiality

Clinical care information

For clinical care, information is only shared on a need to know basis. In exceptional circumstances where third parties are at risk such as children or others at serious risk of harm, clinicians may (after seeking professional advice) be compelled by law to release information.

Performance management

For contract and performance purposes, only anonymised data is released to NHS England.

Information where a patient could be identified would only be released with the informed consent of that individual, for example if NHS England was investigating a patient complaint. There are a few exceptional circumstances where information could be released without prior consent from the patient, for example if NHS England was investigating fraud or gross misconduct, in this circumstance an independent overseer (known as a Caldicott Guardian) would be appointed by NHS England to ensure that any data was handled on a need to know basis and that your rights to privacy and confidentiality are respected.

Your Information

We take your privacy very seriously. We are registered with the Information Commissioner’s Office as a data controller and our registration number can be found by searching the ICO Register.

We aim to provide you with the highest quality health care. To do this we must keep records about you, your health and the care we have provided or plan to provide to you.

Your doctor and other health professionals caring for you, such as nurses or physiotherapists, keep records about your health and treatment so that they are able to provide you with the best possible care.

These records are called your ‘health care record’ and may be stored in paper form or on computer and electronic systems and may include personal data such as:

  • Basic details about you, such as address, date of birth, NHS number, and next of kin as well as sensitive personal data.
  • Contact we have had with you, such as clinical visits.
  • Notes and reports about your health.
  • Details and records about your treatment and care.
  • Results of x-rays, laboratory tests etc.

Healthcare providers are permitted to collect, store, use and share this information under Data Protection Legislation which has a specific section related to healthcare information.

If you have any questions or wish to make a request in relation to your information, please contact us or contact our data protection officer at

Our data protection officer service is provided by Kafico Ltd. When we ask for their support, we will aim to remove any reference to individual patients. Where this is not possible, we will use the minimum necessary to allow us to obtain advice and support.

You can find out more about Kafico Ltd, including their privacy policy by visiting

For more detailed information regarding our privacy notices, please visit our GDPR/Privacy Notices page.